FAQ

Do you guarantee your service will always work? What confidence can you give me?
We cannot guarantee that your device or other people’s will work in the moment, because we simply can’t control all the variables. Instead, here’s what ...
Fri, 2 Sep, 2016 at 9:38 PM
Do Paramedics / Police / Emergency Services know about this and can they read tags?
Yes and no. We actively engage with emergency services in many locations to ensure they ae aware of us. We’ve also consulted with the Police, Fire and A...
Fri, 2 Sep, 2016 at 9:38 PM
Does Zapsta own its own platforms?
Yes. We are wholly owned by ourselves. All our own code has been developed and deployed ‘in-house’. We developed, specified and produced our own tags wo...
Fri, 2 Sep, 2016 at 9:39 PM
I want to lend my helmet / PPE / kit to someone else. Should I remove my Zapsta tags and buy new ones again afterwards?
We don’t recommend the removal of tags unless it’s for disposal. We designed these to be fitted once and to stay in situ. Removal of tags can, in fact, ...
Fri, 2 Sep, 2016 at 9:40 PM
Can I change the language for my tag / zap / on Zapsta?
By default, Zapsta speaks and operates in English. You can change this to a local language and we’re busy translating our site and service into other ...
Fri, 2 Sep, 2016 at 9:40 PM
Can I buy in bulk, buy wholesale or be a reseller?
Yes you can. We distribute and sell through an international network of resellers and have a pricing structure and programme to handle this. Simply appr...
Fri, 2 Sep, 2016 at 9:41 PM
I've seen a second hand tag for sale, should I buy it to save money?
No, never. If you do, there’s a high chance it won't work. To keep our service secure and to prevent fraud, we have an authentication process tha...
Fri, 2 Sep, 2016 at 9:42 PM
Does my phone have NFC?
To be clear, we don’t support your device or help customers to configure things (you need to speak to your retailer or mobile provider for that). Howeve...
Fri, 2 Sep, 2016 at 9:42 PM
Do NFC friendly phones come with NFC automatically turned “on”?
Some do, some don’t - it varies from manufacturer to manufacturer. If things don’t work, do check that your device’s NFC reader is enabled (this can be do...
Fri, 2 Sep, 2016 at 9:43 PM
I bought an IPhone and it has NFC in it, why doesn't your product work?
It's a common misunderstanding. Our product does work and you can set it up and use our tags with any iPhone by simply doing it all in the web browse...
Fri, 2 Sep, 2016 at 9:44 PM