Support

It’s ok, this this can happen…our tags contain a powerful NFC chip. If you have an NFC compatible device then it’ll read the sticker whenever it’s close b...

Our help and support is 100 per cent online. Just follow the navigation on the site. We recommend you: Read the FAQ’s first. If that doesn’t give y...

You do not have to share any personal details you do not want made public. However, SOS is a service that relies on making vital information available. If...

The physical product will last indefinitely. The products are built to survive the toughest of use and the chips (unless broken) will always respond bec...

Our tags use an “always on” technology and require no power, so unless it’s damaged or there’s strong radio interference, the tags are proven to be very...

It’s OK, we can sort it. As you go to login via the website or app, there’s a little link to help you recover or change a lost password. Just click onto t...

Define damaged? If it’s damaged whilst being shipped to you, that’s not your fault so we will ship a replacement to you once we receive the damaged orig...

*An NFC, simply put, is a method of wireless data transfer that detects and then enables technology in close proximity to communicate without the need for...

Zapsta is a web-based service, our tags rely on some connectivity to do what they do. We did design things to work with mobile and to use tiny amounts o...

We’re sorry to hear that, it can happen to us all. Usually, if we get this question, it’s because of an accident or theft. While we are not liable for p...