FAQ

Do tags work indoors?
Yes. The tags work anywhere you have an internet connection. We’ve used them indoors, Underground, at sea, in the air - and some where boring like the roa...
Fri, 2 Sep, 2016 at 9:31 PM
I want to give my whole company tags. Do you have an enterprise solution?
Yes. We provide bespoke solutions and customisations. That can include; volume discounts, customised printing and branding, unique tags or solutions - and...
Fri, 2 Sep, 2016 at 9:32 PM
Why can't I find or download your app from my app store? Why do you only have a web app?
When we designed Zapsta, we didn’t want to create another ‘me to’ product, or to accept other people’s compromises. We appreciate apps are a big marke...
Fri, 2 Sep, 2016 at 9:32 PM
Who owns Zapsta? / Who is behind Zapsta? / Where did you come from?
Zapsta is a limited company, registered and based in London (UK). We do work and connect globally, but we are a small team, self-funded from the start a...
Fri, 2 Sep, 2016 at 9:33 PM
Does Zapsta use my mobile data? How much data does Zapsta use?
Yes. Setting up or activating a Zapsta tag does require a little internet or data usage. We’ve designed this to still work even on very low quality connec...
Fri, 2 Sep, 2016 at 9:34 PM
Does Zapsta use GPS?
Zapsta’s tags do not contain GPS information, we can’t track them nor do we secretly watch where you go! However, we can use the GPS data from your de...
Fri, 2 Sep, 2016 at 9:34 PM
Does Zapsta work abroad or do I need to enable roaming?
Yes, run wild, travel far and feel free. Zapsta works everywhere! We use no sims, have no roaming charges (we’re not a mobile provider) and our tags wor...
Fri, 2 Sep, 2016 at 9:35 PM
I can’t see a battery / I can’t see how to recharge my tag? / How long do the batteries last?
Relax. Our tags need no power source or batteries. This is what NFC so exceptional. For the techies out there, our tags are passive but your device is act...
Fri, 2 Sep, 2016 at 9:36 PM
I want to close my account / profile / tags / leave... how do I do it and what do I do?
It’s easy. We wanted customers to retain an option to delete all data or to remove their account at any time. We’ve also made it impossible for ourselve...
Fri, 2 Sep, 2016 at 9:36 PM
Do I have to buy a tag to join the community?
No, come on in, the water’s lovely. Zapsta has a wide following and not everyone’s a user or customer. Some people are just interested or come to us wit...
Fri, 2 Sep, 2016 at 9:37 PM