We’re sorry to hear that, it can happen to us all. Usually, if we get this question, it’s because of an accident or theft. While we are not liable for people’s personal possessions or actions, we do understand how frustrating this can be. We can’t replace accident-damaged tags for free, but as a reward for your loyalty, we will give you 10% off any further purchases. The app allows you to link data from an old or an existing tag to a new one, making it easy to setup another tag with the same details. 

Sometimes send free products to people who are willing to be featured as a case study or as part of a trial. If you think we can learn something from inspecting your tag and equipment, please do get in touch via our Contact page.