Here are some simple steps you can take to resolve the issue:
- Find the URL (Zapsta.net/XXXXX) located on your tag and enter that into any browser, or alternatively, insert your Tag ID into our website.
- If our service responds to you then you have an active internet connection, our service is fully operational and your tag is live.
- If you cannot reach our website, you have no active internet connection. Fix this and try again.
- If you can contact the service and things work in browser, but when you tap the tag with a phone it doesn’t activate, the issues are usually related to the device and its settings.
- Check your phone is NFC capable (contains a reader). The manufacturer’s website should tell you if you’re not sure.
- Ensure that NFC is actually turned on inside the device ‘Settings’ or software.
- Let the device and tag touch each other just to ensure distance isn’t the issue – NFC requires a tap or very close proximity (a few millimetres) to work.
- Ensure you didn’t stick the tag to something that’s causing interference. We have placed shielding in our tags to help with this, but it’s a known and common issue that things like metal and carbon fibre (both of which are radio conductive) can cause your phones NFC reader to play up.
- If you can contact the service, tap the sticker but you’re not receiving the response after a short wait, check your devices internet connection speed. We have seen ‘1 bar of phone signal’ equate to mean anything from zero service to high-speed broadband speeds. It might be that you’ve got an intermittent connection, in which case move location or switch to WiFi. If this isn’t the issue, please contact Support - our service is very simple, very stable and generally if it works for one, it works for all. It is rare that we find a unique situation or bug as things are usually fixable, but it can’t be ruled out!