We advise you use a long and complex password that combines both upper and lower case letters, numbers and symbols (we allow them all). we wouldn’t recommend you use emoticons as part of your password. That’s because some devices don’t allow you to use them, so you’ll be stuck if you try and login from a desktop computer.

Ideally, you’d be best using a minimum of 8 characters in a random sequence (not just an 8-letter word), but we let customers make their own decisions here.